---
title: "Zendesk Tickets Integration"
description: "Train your AI on historical support conversations"
icon: "ticket"
---

## Zendesk Tickets Integration

Learn from your past support interactions:
- Access historical ticket data
- Analyze resolution patterns
- Import successful solutions
- Train on real conversations

### Setup Process

<Steps>
  <Step title="Connect Zendesk">
    Link your Zendesk account to Open.cx
  </Step>
  <Step title="Select Tickets">
    Choose which tickets to include:
    - Solved tickets
    - Specific time periods
    - Particular categories
  </Step>
  <Step title="Configure Learning">
    Set up learning parameters:
    - Success criteria
    - Response patterns
    - Solution templates
  </Step>
</Steps>

### Features
- Historical data analysis
- Pattern recognition
- Solution templates
- Success metrics tracking 